Shipping

How can I track my order?

We ship with United State Postal Service (USPS). Your tracking number can be found within email sent to confirm shipment of order. Using your tracking number, you can check the status of your package.

To track a UPS package, go to:  http://www.ups.com/tracking/tracking.html

 

Do we ship to P.O. Boxes and Military APO/FPO addresses?

Yes, Jade Chi Customz ships to P.O Boxes and military APO/FPO addresses via U.S. Postal Service FIRST Class or Priority Mail. 1 to 3 Business Days, Next Day and Saturday delivery options are not available and ground shipping generally takes longer than 3-5 business days.

 

What is the delivery time for shipping?

Please note that all orders will be shipped out daily Monday- Sunday. The day your order is processed is not counted as a day in transit.

 

1. United States Postal Service (USPS) First-Class Mail International (does not allow tracking)

  • Allow 3-5 business day to process order.
  • Delivery typically takes between 7-21* business days once shipped from our Fulfillment Center. Expected delivery in:
  • About 7 business days to Canada
  • About 10 business days to Europe & Latin America
  • About 14 business days to Asia & Africa
  • Available for international orders weighing up to 4 lbs.

 

CUSTOMS, DUTIES, AND OTHER FEES

Shipping charges do not include taxes or duty. All taxes, duties, and customs fees are the responsibility of the customer as well as undelivered or refused packages. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." 



Undeliverable packages:

Please note that undeliverable or refused packages are subject to return shipping cost that is based on the shipping method used for the original order. Undelivered orders will be processed as return. For that reason, please make sure your shipping address is valid before checking out. A $9 charge will be applicable for undeliverable or returned orders that were eligible and shipped via free ground shipping.